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雖苦亦行之朝聖路：以服務設計觀點對中高齡肢體障礙先行者參與媽祖進香遶境之旅程地圖初探
Pilgrimage through hardship: A preliminary service design perspective on the journeys of middle-aged and older adults with physical disabilities as pioneers in religious tourism
徐一騰、姜義村
Yi-Teng Hsu, I-Tsun Chiang
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【摘要】
本研究以服務設計視角探討中高齡肢體障礙先行者參與媽祖徒步進香遶境之旅程經驗，以回應身心障礙者權利公約之平權訴求。針對5名不同輔具使用者與5位專家及主辦方，分別以三階段深度訪談整合其先行者的旅程地圖。研究發現關鍵痛點除硬體設施外，更源自資訊的破碎與對非正式人力的高度依賴；然旅程中苦樂交織體驗，使先行者視身體受苦為靈性轉化的生命實踐。本研究提出涵蓋身體行動、認知掌握、社會支持三向度的服務生態系統，主張無障礙目標不應僅止於便利，而是區辨保留儀式性苦難，消除結構性障礙，以實踐障礙者「公平受苦」的權利；建議將非正式人情支持轉化為穩定制度，並落實資訊平權與儀式空間友善化，確保障礙者公平參與進香遶境的權利。
This study adopts a service design perspective to explore the journey experiences of middle-aged and older adults with physical disabilities who participated as pioneers in the Taiwan Mazu pilgrimage, in response to the Convention on the Rights of Persons with Disabilities (CRPD)’s call for equal participation. Employing a three-stage qualitative design, the research integrates user journey maps and in-depth interviews with five assistive device users and five experts or organizers. The findings reveal that key pain points extend beyond physical infrastructure to include information opacity and heavy reliance on informal manpower. However, the unique “bittersweet experience” allows participants to perceive physical suffering as a life practice of spiritual transformation. This study proposes a service ecosystem encompassing physical mobility, cognitive mastery, and social support. It argues that accessibility goals should go beyond mere convenience; instead, they must distinguish between preserving “ritual suffering” and eliminating “structural barriers,” thereby upholding participants’ “right to suffer fairly.” The study further suggests transforming informal social support into stable institutional systems, alongside implementing information equity and inclusive ritual spaces, to ensure equitable participation rights for individuals with disabilities.
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【關鍵字】
宗教旅遊、運動平權、身心障礙、苦難、無障礙服務
Religious tourism, Sport equity, Disabilities, Bittersweet, Accessibility service
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